物流政策

Shipping Policy

Last updated: October 22, 2026

PLASMARGON ships from our U.S. warehouse. This page covers where we ship, how long it takes, what it costs, and what happens if something goes wrong in transit.

1. Where we ship

We ship to addresses within the 50 United States.

We do not ship to U.S. territories — including Puerto Rico, Guam and the U.S. Virgin Islands — nor to international addresses, nor to freight-forwarder addresses. Orders placed with a freight-forwarder address are shipped at the customer's risk and are not eligible for replacement if the forwarder loses or damages the goods.

P.O. boxes. We ship to P.O. boxes for any parcel within the carrier's size and weight limits. If your order is too large for the carrier serving your P.O. box, we email you before dispatch and arrange a street address or a refund.

Alaska and Hawaii: ground service only; transit ranges are listed in section 4.

2. Order processing

Orders placed before 2:00 PM PT (Pacific Time) on a business day are processed the same day. Orders placed after that cutoff, on a weekend, or on a federal holiday are processed the next business day.

Processing — picking, packing, and generating the label — takes 1 business day. Processing time is separate from transit time; the transit clock starts when the carrier scans the parcel.

If an item is out of stock when you order, we email you within 1 business day with the expected restock date and give you the choice of waiting or cancelling for a full refund.

3. Shipping cost

$99 and above: free standard ground shipping.
Under $99: a flat $3.00 standard ground rate.

The free-shipping threshold is measured on the merchandise subtotal after discounts, before tax. If you return part of an order and the remaining merchandise drops below $99, the outbound shipping we absorbed is deducted from the refund.

4. Transit times

These are carrier transit estimates, not guarantees. They start from the first carrier scan, not from the moment you place the order.

Contiguous U.S. (48 states): standard ground with UPS, USPS, FedEx, UniUni or GoFo. Estimated 3–7 business days.
Alaska and Hawaii: standard ground only. Estimated 6–10 business days.

We ship ground only. We do not offer expedited, overnight, Saturday delivery or international shipping.

Delivery delays caused by weather, carrier backlogs, incorrect addresses, or peak-season volume are outside our control. We monitor every shipment and will open a carrier trace if a parcel stops moving for more than 3 business days.

5. Tracking

A tracking number is emailed to the address on the order as soon as the label is created. Tracking can take up to 24 hours to show its first scan after you receive it — a label that shows "pre-shipment" is normal on the day it is issued.

If tracking shows delivered but you did not receive the parcel, check with neighbors and the building office first, then email tonsen1682025@163.com within 7 days of the delivery scan. We will open a claim with the carrier.

6. Damaged, lost, or wrong items

Damaged in transit. Photograph the outer carton and the machine before discarding any packaging, and email the photos to tonsen1682025@163.com within 48 hours of delivery. Damage that is reported after the packaging has been discarded is much harder to claim with the carrier. We replace transit-damaged units at no cost.

Missing items. If the box is missing an accessory listed as included, email us within 7 days with a photo of everything that arrived. We ship the missing part at our cost.

Lost in transit. If tracking has not updated for 10 business days, contact us and we will either reship or refund, at your choice.

Wrong item. If we shipped a different model than you ordered, we cover return shipping and send the correct item.

7. Address changes

We can change the shipping address only before the label is created. Email tonsen1682025@163.com immediately with your order number and the correct address. Once a parcel is in transit, the carrier's own address-change process applies and may carry a fee.

We are not responsible for orders delivered to an address entered incorrectly at checkout, or for parcels returned to us because nobody was available to receive them. In that case we refund the merchandise cost minus the outbound shipping we absorbed.

8. Taxes and duties

Sales tax is calculated at checkout based on your shipping address and is shown in the order total before you pay. Prices displayed on product pages exclude sales tax.

Because every order ships to an address inside the United States, there are no import duties or customs charges.