退款政策

Refund & Returns Policy

Last updated: October 22, 2026

This policy explains how returns, exchanges and refunds work for orders placed at PLASMARGON. It applies to orders shipped within the United States.

1. 30-day return window

You may return most items within 30 days of delivery for a refund, provided the item is unused and in its original packaging.

"Unused" means the machine has not cut or welded material, has not been connected to a power supply for operation, and shows no signs of installation. Test-fitting a plug, reading the manual, or opening the carton to inspect the machine does not void the window.

To be eligible, the return must include:

  • the machine itself, with no cracks, burns, or modified wiring;
  • the original torch, ground clamp, cables, regulator and any other accessories that shipped in the box;
  • the printed manual and the original inner packaging inserts;
  • the original outer carton, or packaging that protects the machine to the same standard.

2. What cannot be returned

The following are not eligible for a refund:

  • Used consumables — electrodes, nozzles, tips, shielding cups, contact tips, wire, and any part that shows arc or cut marks. These are wear items and cannot be resold.
  • Items damaged by misuse — including running a machine outside its rated input voltage, cutting or welding beyond its duty cycle, using it without the required air supply or gas, or repairs attempted by anyone other than us.
  • Modified or disassembled machines, including cut cables, replaced plugs or opened housings.
  • Items returned after the 30-day window, unless the return is a warranty claim (see section 7).
  • Gas cylinders, refrigerants, and any item classified as hazardous material — these cannot be shipped back through normal carriers and are excluded from return shipping entirely.

3. How to start a return

Email tonsen1682025@163.com with:

  1. your order number (format `#1001`);
  2. the item you want to return;
  3. the reason for the return;
  4. 2–3 photos of the machine and its packaging, if the item arrived damaged or is not working.

We reply with return instructions and the return address within 1–2 business days. Please do not ship anything back before you receive those instructions — unannounced returns may be refused at the dock and we cannot refund what we cannot match to an order.

4. Return shipping cost

We cover return shipping. For every eligible return within the United States, we provide a prepaid return label. You do not pay to send the machine back.

Original outbound shipping is refunded only when the return is our fault (wrong item, damaged in transit, defective on arrival). If your order qualified for free shipping and the returned items drop the order below the $99 free-shipping threshold, the outbound shipping cost we absorbed is deducted from the refund.

5. Refunds

Once the return arrives and passes inspection, we refund to the original payment method. Inspection normally takes 2 business days from delivery at our warehouse; the refund itself then posts within 5–10 business days, depending on your bank or card issuer.

If the returned item does not meet the conditions in sections 1 and 2, we contact you with photos before deciding. In that case we may refuse the return, apply a partial refund, or return the item to you at your cost.

6. Exchanges

If you ordered the wrong model and want to swap it for another, email tonsen1682025@163.com before shipping anything back. We confirm the replacement is in stock and give you the return instructions. Exchanges follow the same 30-day window and the same condition requirements. If the replacement costs more, we send a payment link for the difference.

7. Warranty is separate from returns

The 30-day window is a change-of-mind return policy. It is not the warranty.

Every PLASMARGON machine carries a 3-year warranty on the inverter, and a 1-year warranty on the torch. A warranty claim is available whether or not you are inside the 30-day window, and it covers manufacturing defects rather than a change of mind.

To make a warranty claim, email tonsen1682025@163.com with your order number, a description of the fault, and a short video or photos showing the machine's behavior. We will diagnose remotely first, then arrange a replacement part, a repair, or a replacement unit depending on the fault. Consumables and damage from misuse, incorrect input voltage, or operation outside the rated duty cycle are not covered by the warranty.

8. Cancelling an order

You can cancel for a full refund any time before the order ships. Once a tracking number exists, the order has left the warehouse and the return process in sections 1–5 applies instead.

To cancel, email tonsen1682025@163.com with your order number as the subject line, or reply to your order confirmation.

9. Who this policy is from

Wenzhou Tongsen Welding Machine Manufacturing Co., Ltd. Unit 89, 3/F., No.45 Hoi Yuen Road, Yau Lee Centre, Kwun Tong, Kowloon, Hong Kong tonsen1682025@163.com

This policy is governed by the laws of the Hong Kong Special Administrative Region. Nothing in it removes any right you have under the consumer protection law of your own state.